Digital Products

Due to the nature of digital products, orders cannot be canceled or refunded once the code has been delivered or revealed, except in the situations described below.

Eligible Cases

You may qualify for a replacement or refund if:

• The code is invalid.
• The code has already been redeemed.
• The wrong product was delivered.
• Delivery failed due to an error by NXO or the supplier.

Submitting a Request

Contact support within 48 hours of purchase and provide your order number along with any information that helps verify the issue.

Resolution

After verification, NXO may, at its discretion:

• Replace the product.
• Refund the original payment method (where possible).
• Credit your NXO wallet.

Chargebacks

Opening a payment dispute before contacting NXO may delay resolution or result in temporary account restrictions while the case is reviewed.

Contact

Reach us on Discord: https://discord.gg/7a6eWPU5kv